Shipping & Delivery

At 11GEEK, we strive to provide a seamless, cost-free shipping experience for genuine Apple products, no matter where you live. Below, you’ll find details on how our worldwide shipping works, estimated delivery times, and what you can expect during transit.

Free Worldwide Shipping via China Post

• No Shipping Fees: We partner exclusively with China Post to offer free worldwide shipping on every order. You pay only the product price; we cover all postage costs.
• Global Coverage: China Post delivers to over 200 countries and territories. Whether you’re in North America, Europe, Asia, Africa, Oceania, or beyond, your package is on its way at no extra charge.

Order Processing Time

1. Order Confirmation
   • After you complete checkout, you’ll receive an order confirmation email summarizing your items, shipping address, and payment details.
2. Fulfillment & Handover
   • We carefully inspect and package each Apple product in its original factory-sealed box. Orders typically leave our warehouse within 1–2 business days.
3. Holidays & Peak Periods
   • During major holidays (e.g., Lunar New Year, Golden Week, Christmas), processing may take up to 3–4 business days. We will notify you via email if any unexpected delays occur.

Delivery Timeline

• Standard Transit Time: Packages sent via China Post generally take 2–3 weeks (10–20 business days) to arrive at your doorstep.
  • In major regions (North America, Western Europe, Australia), deliveries often arrive closer to 10–14 business days.
  • In remote or rural areas, it may extend to 18–20 business days.
• Factors That May Affect Delivery
  • Local Postal Services: After China Post hands your package over to your country’s local postal authority, final delivery speed depends on them.
  • Customs Clearance: Most countries process China Post parcels smoothly, but unexpected inspections or local holidays can occasionally add 2–3 extra days.
  • Severe Weather or Force Majeure: Storms, natural disasters, or geopolitical events may cause delays beyond our control. We monitor such events and will update you if your package’s arrival is significantly affected.

Customs, Duties & VAT

• Customer Responsibility
  • While we cover shipping costs, any import duties, taxes, or VAT levied by your government are your responsibility. These charges vary by country and the declared value of the package.
• Declared Value & Customs Documentation
  • We declare each package’s contents accurately as “Electronic Goods” (Apple-branded device) with a value equal to your purchase price in USD. This helps reduce customs delays.
• Avoiding Unexpected Fees
  • If customs requires payment, you’ll receive a notice from the local carrier or customs office outlining how to pay duties/fees before release. We recommend having your phone or email linked to your address so you can be alerted promptly.

Packaging & Handling

• Original Factory-Sealed Boxes
  • Each Apple device ships in its original manufacturer packaging sealed plastic wrap and security stickers intact.
• Outer Packaging
  • We place the factory box inside a reinforced, tear-resistant mailer or double-walled cardboard box with protective padding.
• Discrete Labeling
  • To minimize theft risk, our outer packaging is discreet no “Apple” or “high-value electronics” labels just standard shipping information.
• Sustainable Materials
  • Whenever possible, we use recyclable cushioning and minimal plastic. Packaging materials are sourced from recycled or sustainably managed resources.

Lost or Damaged Shipments

1. Lost Package
   • If you have not received your order after 25 business days from the shipping date, please email us at [email protected] with your order number and shipping address. We will initiate an investigation with China Post and your local postal authority.
   • If the package is confirmed lost, we will either reship the order at no additional cost or issue a full refund, based on your preference.
2. Damaged Items
   • If your product arrives damaged or appears tampered with, take clear photos of the outer packaging and the item itself.
   • Contact us within 7 days of delivery at [email protected]. We will guide you through the replacement process under Apple’s warranty at no extra cost to you.
3. Significant Delays
   • Occasionally, local postal or customs issues can extend delivery beyond 20 business days. If you haven’t received your package after 25 business days, reach out to us, and we will work with China Post to resolve the delay. Should delivery be stalled indefinitely, we will offer a replacement shipment or a refund.

Expedited or Alternative Shipping Options

• Current Policy
  • To maintain free worldwide shipping, we ship exclusively via China Post’s standard/ePacket service. We do not offer expedited courier options (e.g., DHL, FedEx, UPS) at checkout.
• Special Requests
  • If you require express shipping, please contact [email protected] before placing your order. We may be able to arrange a custom shipment via a paid express courier. In such cases:
    • You will be quoted a separate shipping fee based on courier rates, destination, and package weight/size.
    • Estimated express delivery is typically 5–7 business days, but exact timing depends on the courier and destination.
    • Custom requests are subject to our review and approval; not all locations may be eligible for expedited service.

Delivery to P.O. Boxes and APO/FPO Addresses

• P.O. Boxes
  • China Post can deliver to P.O. Boxes where local postal services support ePacket or standard parcel delivery. If your country’s postal system allows it, you can use a P.O. Box for delivery.
• Military Addresses (APO/FPO)
  • We can ship to U.S. Military APO/FPO/DPO addresses.
  • Packages transit through the U.S. Military Postal Service (MPS) before final delivery, which may extend transit time to 3–5 weeks due to additional security screenings.
  • Ensure your address follows USPS guidelines for military mail to avoid delays.

Customer Responsibilities

1. Accurate Address Information
   • Double-check your shipping address during checkout (including postal code, apartment/suite number, and any special instructions). Incorrect or incomplete addresses can cause delivery delays or returns.
2. Customs Compliance
   • Familiarize yourself with your country’s import rules, duty thresholds, and VAT rates. We declare all packages truthfully, but you are responsible for any duties or taxes.
3. Communication
   • If customs or local carriers require additional information to release your package, respond promptly to any notices or requests they send.

Contacting Us

If you have any questions or concerns about shipping and delivery, our Customer Support team is here to help:

• Email: [email protected]

When contacting us, please include your Order Number and a brief description of your concern for the fastest assistance.

Thank you for choosing 11GEEK. We appreciate your patience and look forward to delivering your Apple products safely and securely within the promised 2–3 week timeframe.