FAQ

1. Do you ship to my country?
Yes. We offer free worldwide shipping to over 200 countries and territories. No matter where you live, you can order genuine Apple products from our online store without paying any shipping fees.

2. How long will it take to receive my order?
We ship via China Post’s ePacket or standard parcel service. Delivery typically takes 2–3 weeks from the date of dispatch. Once your order leaves our warehouse, you’ll receive a tracking number to monitor its progress until it arrives at your local post office.

3. Why does shipping take 2–3 weeks instead of a few days?
We choose China Post because it provides reliable, cost-effective international delivery. Instead of expensive express couriers (which can double or triple the shipping cost), China Post’s hybrid air-and-sea routes deliver your package affordably. This ensures free shipping while maintaining a predictable 10–20 business-day transit time in most regions.

4. How do I track my shipment?
As soon as your order is shipped, you’ll receive an email with a tracking number. You can enter this number on China Post’s official tracking site or your local postal service’s tracking page (once the package arrives in your country). If you need assistance, our support team is available 24/7 via live chat or email.

5. Are all products genuine Apple items?
Absolutely. We source every product directly from Apple’s official warehouse in China. Each device comes in its original, factory-sealed packaging. You can shop confidently knowing you’ll receive 100% authentic Apple hardware no grey-market knockoffs, no counterfeits.

6. Will my purchase carry a valid Apple warranty?
Yes. Every Apple product you buy through our store is covered by the standard manufacturer’s warranty. Whether you pay with cryptocurrency, credit card, or another method, your device remains eligible for the same warranty service as if purchased from any authorized Apple retailer.

7. How do I pay with cryptocurrency?
We accept major cryptocurrencies (e.g., Bitcoin, Ethereum, USDT). At checkout:

1. Choose “Pay with Crypto.”

2. Select your coin of choice.

3. Scan the QR code or copy the wallet address.

4. Send the exact amount from your wallet.
   Once your transaction is confirmed on the blockchain (usually within minutes), we’ll process and ship your order. If the crypto price fluctuates slightly before confirmation, our system locks in the USD equivalent at checkout.

8. Are there any hidden fees or customs charges?

• Hidden Fees: None. The price you see at checkout includes the product cost plus free shipping. We do not add any additional handling or packaging fees.

• Customs & Duties: Depending on your country’s import regulations, you may be responsible for local VAT or customs duties. These fees vary by jurisdiction. We recommend checking with your local customs office if you’re unsure. We clearly state on product pages that customers are responsible for any local import taxes.

9. What is your return and refund policy?

• Eligibility: You may return unopened products within 30 days of delivery for a full refund (minus any customs/duties you paid).

• Process: Contact our support team to request a Return Merchandise Authorization (RMA). Once approved, ship the item back in its original packaging. After we receive and inspect your return, we’ll issue a refund to your original payment method.

• Crypto Refunds: If you paid with cryptocurrency, we’ll refund the equivalent coin amount (based on the USD price at the time of purchase). This ensures you receive a fair crypto refund regardless of price fluctuations.

10. What if my package is lost or delayed?
China Post’s tracking typically updates at each checkpoint. If you notice no updates for more than 10 business days, contact our support team with your tracking number. We will open an inquiry with China Post and work to locate or replace your order. Our compensation policy guarantees either a reshipment or full refund if China Post confirms the package is lost.

11. Can I change or cancel my order after it’s placed?

• Before Dispatch: Yes. Request a cancellation or changes within 12 hours of placing your order by contacting support. If the item hasn’t shipped yet, we can adjust or cancel and issue a full refund.

• After Dispatch: Once your order is in transit, it cannot be canceled. You can still return it (see return policy above) once it arrives.

12. How can I contact customer support?

• Email: [email protected](responds within 1–2 hours).

If you have any other questions, feel free to reach out our team is here to help you complete your purchase smoothly and with confidence!